Effective Date: 26/08/2025
At Shine2ShopDubai.com, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help.
- Eligibility for Returns
- Items must be returned within 7 days of delivery only if it’s expired
- Products must be unused, in original packaging, and in resalable condition.
- Refunds
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed to your original payment method within 5–10 business days.
- Shipping fees are non-refundable unless the item was damaged or incorrect.
- Exchanges
- We only replace items if they are defective, damaged or expired.
- To request an exchange, please contact us within 48 hours of receiving your order.
- How to Initiate a Return
To start a return or exchange:
- Email us at support@shine2shopdubai.com with your order number and reason for return.
- Our team will guide you through the process and provide a return shipping address.
- Damaged or Incorrect Items
If your item arrives damaged or you received the wrong product:
- Contact us within 48 hours of delivery.
- Include photos of the item and packaging for faster resolution.
- Contact Us
For any questions or concerns about your order, reach out to us at:
📧 Email: support@shine2shopdubai.com
📞 Phone: +971528779547